ONLINE DISPUTE RESOLUTION

In case of litigation, the consumer can resort to an Alternative Dispute Resolution Entity for consumption.

List of Alternative Consumer Dispute Resolution Entities (under Law No. 144/2015, of 8 September)

GENERIC COMPETENCE ARBITRATION CENTERS

National Center for Information and Arbitration of Consumer Disputes Acting throughout the national territory, in areas not covered by another arbitration center with regional competenceContacts CNIACC - National Center for Information and Arbitration for Consumer Disputes Faculty of Law of Universidade Nova de LisboaCampus de Campolide1099- 032 LisboaTel.: 213 847 484E-mail: cniacc@fd.unl.ptWeb: www.arbitragemdeconsumo.org

Algarve Consumer Disputes Information, Measurement and Arbitration CenterGeographic area covered: Contracts signed in the District of Faro.Contacts CIMAAL – Algarve Consumer Disputes Information, Mediation and Arbitration CenterBuilding Ninho de Empresas, Estrada da Penha, 8005-131 FaroTel.: 289 823 135E-mail: suporte@consumidoronline.pt; topoal@mail.telepac.ptWeb: www.consumidoronline.pt

Coimbra District Consumer Dispute Arbitration Center Geographical area covered: Contracts signed in the municipalities of Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho , Oliveira do Hospital, Penacova, Penela, Soure, Tábua, Vila Nova de Poiares.Contacts Postal address:Av. Fernão Magalhães, n.º 240, 1º – 3000-172 COIMBRATel.: 239 821 690E-mail: geral@centrodearbitragemdecoimbra.comWeb: www.centrodearbitragemdecoimbra.com

Lisbon Consumer Conflict Arbitration Center Geographical area of coverage: Contracts entered into in the Lisbon Metropolitan Area, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisbon, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal , Sesimbra, Setúbal, Sintra and Vila Franca de Xira.Contacts Postal address: Rua dos Douradores, 116, 2nd – 1100-207 LISBOATel: 218 807 030E-mail: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.ptWeb: www.centroarbitragemlisboa .pt

Porto Arbitration and Consumption Information Center Geographical area of coverage: Contracts entered into in the Metropolitan Area of Porto, Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde and Vila Nova de Gaia.Contacts Postal address: Rua Damião de Góis, 31 – Store 6 – 4050-225 PortoTel.: 225 508 349E-mail: cicap@mail .telepac.ptweb: www.cicap.pt

Consumer Information, Mediation and Arbitration Center (Consumption Arbitration Court) Geographical area of coverage: Contracts entered into in the municipalities of Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho, Vila Verde. BRAGTel: 253 617 604E-mail: geral@ciab.pt

VIANA DO CASTELO Av Rocha Paris, nº 103 (Vila Rosa Building) 4900 – 394 VIANA DO CASTELO Tel: 258 809 335E-mail: ciab.viana@cm-viana-castelo.ptWeb: www.ciab.pt

Madeira Consumer Disputes Arbitration CenterGeographical area covered Contracts entered into in the Autonomous Region of Madeira.Contacts Postal address: Rua Direita nº. 27 – 1st floor – 9050-405 FunchalTel.: 291 215 070E-mail: centroarbitragem.srias@madeira.gov.ptWeb: www.srrh.gov-madeira.pt/Início/tabid/292/Default.aspx

Vale do Ave Consumer Conflict Arbitration Center / Arbitration Court Geographical area of coverage: Contracts entered into in the municipalities of Cabeceiras de Basto, Fafe, Felgueiras, Guimarães, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela and Vieira do Minho.Contacts Postal address: Rua Capitão Alfredo Guimarães, n.º 1, 4800-019, Guimarães Tel.: 253 422 410 E-mail: triave@gmail.com Web: www.triave .pt

More information at the Consumer Portal www.consumidor.pt